

Starting Childcare
Using your MyGov app or by contacting Centrelink
1. If you or your child do not have a Customer Reference Number (CRN), contact Centrelink.
2. Apply for Child Care Subsidy (CCS) through your MyGov account or by contacting Centrelink
If you do not have a CRN and have not applied for CCS you will pay full fees until CCS is approved. If you need assistance to set up your CCS, we can support you through the process.
3. Tour the Centre. Speak with the Centre Manager to understand how we can best support you and your child. We can also help you to maximise your CCS based on your individual circumstances.
Enrolment Process

Our Centres promote an open-door policy where you can visit and tour the centre at any time during operational hours.


Child Care Subsidy (CCS)
The Australian Government helps families with the cost of child care by subsidising fees to reduce out-of-pocket costs up to 95% of the daily fee. The subsidy is paid directly to the centre by the Government, reducing your out-of-pocket costs.
To be eligible for CCS you must:
- Care for a child aged 13 or younger who’s not attending secondary school unless an exemption applies
- Use an approved child care service
- Be responsible for paying the child care fees
- Meet residency and immunisation requirements.
The amount of CCS you are entitled to will depend on the following:
- What your combined family income is
- How much ‘recognised’ activity you and your partner undertake each fortnight
- The number and age of children you have in approved care.
To learn about CCS and check your eligibility, please visit the Services Australia website.
To estimate your subsidy amount and out-of-pocket fees use the Government CCS calculator.




Additional Child Care Subsidy (ACCS)
If you are eligible for Child Care Subsidy, you will receive additional help with the cost of approved child care.
To be eligible for additional Child Care Subsidy, you will need to meet one of the following:
- an eligible grandparent getting an income support payment
- transitioning from certain income support payments to work
- experiencing temporary financial hardship
- caring for a child who is vulnerable or at risk of harm, abuse or neglect.
Activity Test for Aboriginal and Torres Strait Islander Children:
Aboriginal and Torres Strait Islander children can get at least 36 hours of Child Care Subsidy (CCS) per fortnight. Families will still pay an out-of-pocket cost to their child care service depending on their CCS percentage.
It’s voluntary to tell us if you care for an Aboriginal or Torres Strait Islander child. If you choose not to tell us your CCS won’t change. If you get more than 36 hours of CCS or if your family’s recognised activities change, you should still tell us.
We are here to support you with your questions.
Please speak with the Centre Manager to help you with fee or subsidy related questions specific to your situation.
Flexible Hours
We offer flexible booking options designed to help you maximise your CCS and access to early childhood education and care while minimising out-of-pocket costs. We have three options available:
- A full day
- 10-hour session
- 9-hour session
Our 9 and 10-hour sessions work with your schedule and start once your child is signed in. They do not have set start and finish times.
Please speak with the Centre Manager to find out how you can best utilise flexible booking options to support you.


Funded Kindergarten



In our kindergarten program your child will:
- take part in play-based learning
- expand their physical abilities
- build their confidence
- enhance their social skills.
In Queensland, all children, no matter where they live or what their circumstances, have access to quality, inclusive early childhood education. FREE Kindy is 15hrs of free kindergarten for 40 weeks of the year with our qualified early childhood teacher.
FREE Kindy will be automatically deducted from your weekly fees to reduce your out-of-pocket costs.
To learn more about Free Kinder speak with us or visit the QLD Government website.
In our kindergarten program your child will:
- take part in play-based learning
- expand their physical abilities
- build their confidence
- enhance their social skills.
The Victorian Government provides Free Kinder funding to support children to access a high-quality kindergarten program in the two years before they start school.
Free Kinder provides families in long day care with a saving of up to $2,101 per child. We will apply these savings directly to your fees across the year.
- For Three-year-old children, this means from $700.33 for 5 hours to $2,101 for 15 hours.
- For Four-year-old children, this means $2,101 for children enrolled in a 15-hour kindergarten program.
Free Kinder is for everyone. You do not need to be an Australian citizen to receive Free Kinder. You also do not have to be eligible for the Australian Government Child Care Subsidy (CCS) to receive Free Kinder.
Your child can only receive Free Kinder at one service at a time.
To learn more about Free Kinder speak with us or visit the VIC Government website.




Communication
Open communication between families and educators supports children’s experience and wellbeing.
Our educators work in partnership with you, and we encourage you to share information about your child regularly with us. You can connect with us personally during drop off and pick up, or arrange for a private meeting at your convenience.
Receive learning stories, photos and more
Xplor Home is designed as a single app conveniently providing an all-inclusive family experience.
- Receive learning stories and photos
- Notifications of health events such as sleep time, meals, toileting, and sunscreen
- Easily sign your child in and out of the service
- Conveniently book extra days
- Notify us of planned absences
- Manage your account finances
- 24/7 access to your account total and when your next scheduled payment is
- Easily upload and manage your child’s enrolment information.



Helpful Websites
National Quality Framework | ACECQA
Approved Early years Learning Framework | ACECQA
ECA Code of Ethics | Early Childhood Australia
Australian Child Care and Education | Educator to Child Ratios Information
Keeping your child and others healthy | Information for a number of infectious conditions that may require exclusion from an education and care service.
Victoria Child Safe Standards | CCYP | The 11 Child Safe Standards
Queensland Child Safe Standards: Child Safe Standards QLD
Understanding Childhood Immunisation | Australian Government Department of Health and Aged Care
Children’s Services Australia Family Page | Raising kids – Services Australia
Child Care Subsidy Explained | Services Australia
eSafety Commissioner – online safety for families
Family Blog

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A Glossary of Early Childhood for Families
Early childhood education can sometimes be a mystery for families in terms of the language we use, what we do in centres and why. This glossary will help you to understand the early childhood education sector and centre life.
Australian Children’s Education and Care Quality Authority (ACECQA)
The Australian Children’s Education and Care Quality Authority (ACECQA) is an independent national authority that assists governments in administering the National Quality Framework (NQF) for children’s education and care. ACECQA works with the Australian and state and territory governments to implement changes that benefit young children, monitor the consistent application of the Education and Care Services National Law, and support the early childhood education and care sector to improve quality outcomes for children. ACECQA is an independent national authority based in Sydney. It is guided by a governing Board whose members are nominated by each state and territory and the Commonwealth. The Board is accountable to Education Ministers.
Assessment and Rating
Education and care services are assessed and rated by their state and territory regulatory authority. Services are assessed against the 7 quality areas of the National Quality Standard. Services are given a rating for each of the 7 quality areas and an overall rating based on these results. To learn more,visit the website.
Child Safe Standards
In 2019, the 10 National Principles for Child Safe Organisations were endorsed to provide a nationally consistent approach to creating cultures and practices that prioritise child safety and wellbeing in organisations working with children and youth. The development of the National Principles followed the Royal Commission into Institutional Responses to Child Sexual Abuse. State-based adaptations of the National Principles have followed. In Victoria, early childhood education services implement the 11 Victorian Child Safe Standards, overseen by the Commission for Children and Young People. In Queensland, early childhood education services implement the 10 Queensland Child Safe Standards including the Universal Principle, overseen by the Queensland Family and Child Commission.
Co-Constructed Curriculum
A dynamic process in which what is taught and learned in the curriculum is negotiated by children and educators, rather than being wholly directed by the educator. A co-constructed curriculum ensures children are involved in directing their learning goals, along with their educators. It is the role of the educator to provide resources and opportunities, and with older children to question to promote deeper thinking and extend ideas as knowledge is co-constructed.
Code of Ethics
The Early Childhood Australia (ECA)Code of Ethics is a set of statements about appropriate and expected behaviour of early childhood professionals. Designed especially for early childhood education and care environments and based on the principles of theUnited Nations Convention on the Rights of the Child(1991), the ECACode of Ethics reflects current pedagogical research and practice, providing a framework for reflection about the ethical responsibilities of early childhood professionals who work with or on behalf of children and families in early childhood settings. To read the Code of Ethics,visit the website.
Consent
Children learn about consent from infancy. For example, when we verbalise to a baby what we’re about to do when moving them or changing their nappy, we model the habit of seeking consent from others before we act. Permission-seeking is one component of respectful relationships and learning about early protective behaviours which can be modelled to children from infancy. When working with children in services, it is important to model consent within the boundaries of a duty of care. For example, if a toddler responds with “no” when an educator seeks permission to change their nappy, there is a duty of care to ensure a soiled or wet nappy is changed within a suitable time frame. Educators will re-direct the question to offer alternatives such as, “would you like to bring the car or the giraffe when we change your nappy?” to ensure appropriate caregiving occurs, while still demonstrating permission-seeking behaviours in the first instance.
Curriculum
Curriculum in early childhood education and settings equates to everything that occurs over the course of the day, including arrival and transition from home, everyday routines, content taught and learned, the design of the learning environment, educators’ pedagogies, the flow of the day, and documentation of children’s learning and development. Curriculum in early childhood education is holistic and attends to the whole child; their capabilities, strengths and needs.
Documentation
Documentation is the culmination of observations, planning and reflections on practice. It is a requirement of the National Quality Standard for services to collect documentation on children’s learning and development and the quality of the educational program. Documentation is recorded for multiple purposes including communicating a child’s learning and development with families. Educators record documentation to establish each child’s individual strengths, needs and interests and to build on their prior learning. Documentation creates a record of the educational program and demonstrates accountability and professionalism within programming and planning at the service.
Early Childhood Education
Early childhood education refers to the component of early childhood education and care that is focused on brain development and cognitive growth. It involves qualified educators and teachers planning experiences that help children learn while they play.
Early Childhood Education and Care
Early childhood education and care refers to the holistic development of a child’s social, emotional, cognitive and physical abilities in a way that meets each child’s needs, to build a solid and broad foundation for lifelong learning and wellbeing.
Early Childhood Planning Cycle
An early childhood planning cycle enables educators to make connections between observations with analysis, planning and reflections to inform the daily program. Clear connections between observations, planning and reflections ensures documentation is meaningful and not collected randomly or without purpose.
Early Childhood Profession
The early childhood profession is sometimes labelled as an “industry”, with “workers” who care for young children. Centre-based services afford botheducation and care, with children engaged in a quality educational program. The label “industry” suggests services produce a product and are run like factories. Sector or profession are more appropriate terms to describe the complex and precise work of educators and teachers in early childhood education and care settings. The term professionals is used within sector because educators and teachers are bound by a Code of Ethics which provides a set of statements about appropriate and expected behaviour of early childhood professionals aligned with the broader teaching profession.
Early Years Learning Framework (E.Y.L.F)
Belonging, Being and Becoming: The Early Years Learning Framework for Australia (E.Y.L.F) is an approved learning framework under the National Quality Framework for young children aged Birth-5 years. As the first national learning framework for the prior-to-school sector, the E.Y.L.F is based on national and international evidence as to the importance of early childhood in the life span. Developed in 2009 under the auspices of the Council of Australian Governments, the Framework assists educators to provide young children with opportunities to maximise their learning. Five learning outcomes, along with quality principles and practices underpin the Framework. An update of the Framework (E.Y.L.F Version 2.0) was released in early 2023. The purpose of the revision was to ensure the document continues to reflect contemporary developments in practice and knowledge, while supporting all educators and teachers to best meet the learning and development needs of each child.
Educational Leader
The Educational Leader is a pedagogical leader required for every early childhood education and care setting. The Educational Leader supports the quality of the educational program and is responsible for guiding and developing educators’ and families’ understandings about play-based learning and the significance of the early years in the education continuum for children. The Educational Leader has an influential role in inspiring, motivating, affirming and also challenging or extending the pedagogy and practice of educators and teachers.
Educator
An educator in an early childhood education and care setting holds a Vocational Education Training (VET) qualification. Qualifications range from trainee to Certificate and Diploma level. The National Quality Framework sets out the minimum educator qualification requirements for working with children kindergarten age and under in long day care services. At least 50% of educators within a service must be Diploma level qualified or higher. All other educators must hold or be actively working towards an approved Certificate III level education and care qualification.
Emergent Curriculum
Emergent curriculum is responsive to children’s ideas and interests and is meaningful and engaging for each child. An emergent approach to curriculum has a strong theoretical background, is inquiry and play-based, and responsive to children. In an emergent approach, educators respond to observations of children, build upon their strengths and scaffold their learning. It requires professional knowledge, planning for learning, and a focus on progressing each child’s learning and development towards the learning outcomes outlined in the Early Years Learning Framework or state-based learning guideline for kindergarten. Planned learning programs are flexible and responsive to the spontaneous and emerging interests of children and serve to seize key ‘teachable moments’. Children and educators co-construct knowledge within an emergent curriculum through play, discovery and learning.
Flow in Children’s play
Flow is a state of concentration and engagement that can be achieved when engaging in an experience or completing a task. For young children, flow in play is achieved when their skill level is challenged but does not exceed them, meaning they remain fully immersed in what they’re doing and experience joy and internal reward from the experience. The leading researcher on flow is Hungarian-American psychologist Mihaly Csikszentmihalyi. Csikszentmihalyi explains how happiness and levels of engagement in tasks can shift by introducing flow. In early childhood education settings, flow can be achieved when appropriate environments, resources, time and space are available for children to become immersed in experiences that interest them.
Kindergarten Transition Statement
As part of the kindergarten program, teachers prepare an end-of-year Transition Statement which is provided to your child’s school. The transition statement provides a snapshot of your child’s knowledge, skills and dispositions for learning across the learning and development areas of the state-based learning guideline for 3–5-year-olds. Kindergarten teachers develop the statement from a strengths-based perspective and draw from observations and formative and summative assessments of your child’s learning and development recorded across the year.
Learning Story
Some digital documentation platforms label observations of children as Learning Stories. This type of observation is written in a narrative style and tells a story about what the child or children were doing. Learning stories are one form of observation educators use to record children’s experiences and interpret their learning and development.
Mandatory Reporting
Early childhood educators, teachers, and leaders are mandatory reporters. Mandatory reporters are legally required to report reasonable suspicions of child abuse and neglect to relevant authorities. This duty is part of broader child protection legislation designed to safeguard children’s wellbeing. Failure to report suspected child abuse and neglect can have legal consequences for mandatory reporters, including potential fines and other penalties.
National Quality Framework
The National Quality Framework (NQF) is Australia’s system for regulating early learning. In 2012, a new quality standard was introduced through the NQF to improve education and care across long day care, family day care, preschool/kindergarten, and outside school hours care services. The NQF includes the: National Law and Regulations; National Quality Standard; Assessment and Quality Rating Process; National Learning Frameworks. The major benefits for families and children include improved educator to child ratios; educators with increased skills and qualifications; approved learning frameworks; and national registers for transparent information on educators, providers and services.
National Quality Standard
The National Quality Standard (NQS) sets a high national benchmark for early childhood education and care services in Australia. The NQS includes 7 quality areas that are important outcomes for children. Services are assessed and rated by their regulatory authority against the NQS and given a rating for each of the 7 quality areas and an overall rating based on these results. Within the 7 quality areas, there are 55 elements of practice against which centres are assessed and rated. To learn more,visit the website
National Regulations
The Education and Care Services National Regulations (National Regulations) support the National Law by providing detail on a range of operational requirements for an education and care service. To learn more,visit the website.
Observations
Educators record observations of children for multiple purposes. Observations are a record of children’s experiences, with the analysis of learning and development focusing on children’s capabilities. Observations focus on individual children and groups of children and may represent a moment in time or be written as a culmination of what was observed over several days or weeks. When interpreting children’s learning and development from an observation, educators draw from child development research and literature on what and how young children learn. Observations of children inform the program as they highlight to educators children’s developmental capabilities and learning progress.
Play-Based Learning
Play-based learning is a common term used in early childhood education and care. Play-based learning is largely child-centric, but it is not without intention or educator input. In play-based learning programs, children actively engage with people, environments, resources and materials to make sense of the world. When playing, children are organising, constructing, manipulating, pretending, exploring, investigating, creating, interacting, collaborating, imagining and negotiating. Play promotes children’s holistic development (physical, social, emotional and cognitive) and is essential to how young children learn. Within a play-based learning program, educators and teachers guide and extend play, encourage deeper thinking and promote opportunities for children to transfer their knowledge and skills across play spaces and experiences.
Program
Quality programs in early education and care services are developed to support and guide children in all areas of their learning and development. The program is informed in part by families and community as it reflects children’s experiences, strengths, culture and identity. Educators’ observations of children and analysis of their learning and development informs the program which builds on children’s ideas, interests, thinking and capabilities. Planning can look different across services and even within a service due to differences in programming for children in different age groups. The program is recorded digitally and/or on paper or in journals and shared with families. Families can view the program to understand the ways educators plan to build on children’s ideas, experiences and progress as learners.
Pedagogy
Pedagogy is how you teach – or the art and science of teaching. Pedagogy incorporates a philosophy for teaching and learning, along with approaches to curriculum and teaching strategies. In early childhood education, pedagogy informs how educators respond in moments of teaching and learning with young children. For example, educators may employ scaffolding, whereby they provide temporary guidance and support as a child develops independence with a skill. Direct teaching is used when teaching a child a new skill, while modelling is used to support children to learn by watching more skilled others. Choices in pedagogy are linked to intentional teaching. Educators are intentional in their practice when they are aware of and make appropriate professional judgements about which teaching strategies to use in moments of teaching and learning and why.
Queensland Kindergarten Learning Guideline
TheQueensland Kindergarten Learning Guideline (QKLG) describes a set of five learning and development areas that align to the five broad learning outcomes identified in theEarly Years Learning Framework (E.Y.L.F). The QKLG is a state-based learning guideline that supports teachers’ professional practice in Queensland. The Guideline provides specificity for children’s learning across the year before starting school. It provides a framework aligned to theE.Y.L.F and is designed to support teachers to plan and implement quality teaching and learning.
Ratios
Ratios are the number of educators working directly with children, based on the ages and numbers of children in a service.
Routines and Rituals
Routines in early childhood education and care settings often bring into play the “care” component. Routines include nappy changing, bottle feeding, mealtimes, rest times, arrivals and departures. Routines help children to understand that the world is a sensible and organised place and cue children into what happens next or in a sequence across the day.
Teacher
A teacher in an early childhood education and care setting holds a 4-year Bachelor of Education (Early Childhood) degree, Master of Teaching (Early Childhood) degree, or an equivalent degree approved by ACECQA. Services must engage or have access to an early childhood teacher (ECT) based on the number of children in attendance at the service. A government approved Kindergarten program can be offered in a long dare care setting and is designed to support children’s participation in quality early childhood education. The program must be delivered by a bachelor-qualified teacher to receive and use the ‘kindy tick’ to promote the kindergarten program as government approved.
Transitions
Transitions are times in the day when children move or change from one experience or environment to another. For babies, this could include from feeding to sleeping to playing. For older children, it could include from playing to eating. Transitions support the flow of the day and should not be rushed. Children are active participants in transitions and engaged in decision-making. Allowing time for children to make the transition is important, along with minimising transitions to avoid interrupting play or children needing to adapt to different people or environments. Across the year, transitions also relate to changes between age groups, transitions from home to centre, and kindergarten children’s transition to school.
Victorian Early Years Learning and Development Framework
The Victorian Early Years Learning and Development Framework (VEYLDF) describes a set of five learning and development outcomes that align to the five broad learning outcomes identified in the national Early Years Learning Framework (EYLF). The VEYLDF is a state-based learning framework that supports teachers’ professional practice in Victoria. The framework provides specificity for children’s learning from birth-8 years and is designed to support teachers to plan and implement quality teaching and learning in prior-to-school and school contexts.